Privacy policy

Who we are

These sites are run by CARA CHIRO AI LLC, DBA CARA AI ("CARA," "we," "us"), Austin, Texas. Questions about this policy: support@gocara.ai.

What we collect

When you join the waitlist or ask a question: your name, practice name, email, cell phone number, your message, and which texts or calls, if any, you agree to receive.

When you buy: your name, email, phone, practice name (optional), and whether we may welcome you by name from the stage at the Remarkable Practice Immersion. We also note which link or QR code brought you to the page.

Payment details: Stripe processes payments and saves your payment method for your monthly plan. We never see or store your full card number. Stripe’s privacy policy is at stripe.com/privacy.

When you email us: your email address and whatever you write.

When you sign in to the CARA app: your email address, your name if your login has one, and a record of what you do there, to run CARA and keep it secure.

When you visit: our website host keeps standard server logs, like your IP address, browser type and the pages you asked for, to run and protect the sites.

Cookies and analytics

Our sites don’t use advertising pixels or session recording, and they don’t set tracking cookies.

The Founding 50 page uses Vercel Web Analytics to count page views and a few actions, like tapping the buy button or playing a video, and which link or QR code brought visitors there. It works without cookies and doesn’t identify you.

Our sites load fonts from Google Fonts, code from jsDelivr, and videos from our host, Vercel. Those services see your IP address when your browser asks them for those files. If we add other analytics or advertising tools, we’ll update this policy first.

How we use it

• To sell and provide CARA, including your purchase, onboarding, billing and support.
• To contact you about CARA and your spot, by email or phone.
• To text or call you, only in the ways you agreed to.
• To welcome you by name from the stage, only if you left that box checked.
• To answer your questions.
• To run, fix and protect our sites and payments, and to meet legal obligations.

Text messages (SMS) and calls

• CARA CHIRO AI LLC, DBA CARA AI, texts you only if you check a consent box on one of our forms, and only the kinds of texts you agreed to. On gocara.ai there are two separate, optional boxes: one for service texts (like updates about your waitlist spot, reminders, onboarding and support) and one for marketing texts (like offers and news about CARA). Both start unchecked, and you can submit the form without checking either.
• Giving us your phone number alone doesn’t sign you up for texts. Consent isn’t a condition of any purchase.
• We make automated or AI-voice calls only if you check a consent box that covers calls.
• Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from every kind of sharing described in this policy, and we never sell, rent or share them with any third party, except the texting providers that deliver our messages for us.
• Our terms explain texts and calls from CARA.

Facebook and Instagram ads

This part is for practices that connect their Facebook or Instagram ad account to CARA.

What we read. When a practice connects, Meta gives CARA access only to the ad account and Facebook Page the practice picks. From those we read:

• the campaigns and ads, including their images, videos and text
• the daily budget and the area the ads reach
• results such as spend, reach, clicks and leads
• the account’s change history: who changed what, and when

How we use it. To show the practice how its ads are doing. To make changes the practice asks for, such as the budget or the area, inside limits the practice can see. And to let our marketing team build and run the practice’s ads. The companies that host CARA and run its AI handle this data for us, under contracts that let them use it only for us.

What we never do.

• We never upload patient lists, contact lists or any patient information to Meta.
• We never sell ad data or use it for anyone else’s ads.

Disconnecting and deleting. A practice can disconnect at any time by removing CARA under Business integrations in its Meta business settings. When it does, we stop reading the ad account right away and delete our access key. We delete the ad data we stored within 30 days, except our record of changes CARA made, which we keep with our other activity records. A practice can also email support@gocara.ai with the subject "Delete my Meta data", and we’ll delete it.

Who we share it with

• Service providers that help us run CARA, only to do that work for us: Stripe (payments), GoHighLevel (our CRM, email and texting), Vercel (website and video hosting) and Google Workspace (email).
• The operators of benefits included in your purchase, only to deliver them: The Remarkable Practice for the Remarkable Life Retreat, and the operators of REMi and ChiroCommunity for your memberships. We share your name, practice and contact details for that purpose only.
• When the law requires it, or to protect rights, safety and security.
• In a business transfer, such as a merger or sale of CARA, under the protections of this policy.

None of these categories include your text messaging opt-in data or consent. We share those only with the texting providers that deliver our messages, and never with anyone for their marketing.

How long we keep it

We keep your details only as long as we need them for the reasons above, including while you’re a client, and as required for tax, accounting and legal records. Then we delete them or make them anonymous.

Your choices

• To see, correct or delete what we have about you, email support@gocara.ai. We may need to confirm it’s you, and we respond within 45 days.
• Depending on where you live, including Texas and California, you may have more rights under state privacy laws. We honor them as the law requires, and we won’t treat you differently for using them.
• You can unsubscribe from our emails with the link in any email, and stop texts by replying STOP. To change which texts you get, email support@gocara.ai.

Security

We use reasonable safeguards and limit access to the people who need it. Payment details are handled by Stripe. No system is perfectly secure, so tell us right away at support@gocara.ai if you think your information has been exposed.

Patient information is different

This policy covers our websites and the CARA app. Patient information CARA handles for chiropractic practices is governed by each practice’s Business Associate Agreement (BAA) with CARA and by HIPAA, not by this policy. Please don’t send patient information through our website forms.

If you’re a patient with a question about your information, please contact your practice.

Children

Our sites are for chiropractic practice owners and their teams. They aren’t meant for children, and we don’t knowingly collect information from anyone under 13.

Changes to this policy

When we update this policy, we change the date at the top of this page.