Refund policy
Last updated: September 29, 2026
The CARA Promise: love CARA, or get your money back. This policy covers CARA purchases, including Founding 50 seats bought at go.theremarkablepractice.com/cara. It summarizes Section 4 of the Founding 50 Order Form; if they ever differ, your Order Form governs.
The CARA Promise
Before your build starts
Change your mind? Full refund, and your seat goes to someone else.
If we can’t get you live
Can’t connect your EHR, or not live within 90 days of kickoff because of us? Your $5,000 back.
Your first 90 days live
Fully use CARA for 90 days. Not absolutely satisfied? We refund everything you paid us.
No long-term contract: CARA is month to month. Your ad accounts, CRM and data stay yours, no matter what.
Before your build starts
Your build starts at your kickoff call. Cancel for any reason before then and we refund your full $5,000 start fee, and your seat goes to someone else.
You e-sign the CARA Master Services Agreement and your Order Form before your kickoff call. If you don’t sign by then, we refund your start fee in full.
If we can’t get you live
If we can’t connect your EHR for scheduling, or you haven’t gone live within 90 days after your kickoff call for reasons other than a delay on your side, you may cancel and get a full refund of your $5,000 start fee.
Your first 90 days live
If you’re not satisfied with CARA, you may ask for a full refund of everything you paid us under your Order Form: your start fee, your monthly fees and any extra minutes. Ask in writing, and email counts, no later than 7 days after the 90th day after you go live.
We send your refund if, during those 90 days:
- You completed onboarding, meaning you gave us the access, information and approvals we asked for.
- CARA was in active use, meaning your AI employees were live on your lead flow and phones as set up, and weren’t paused at your request for more than 14 days in total.
- Your combined Meta and Google ad spend averaged at least $3,000 per 30 days.
A condition counts as met if it wasn’t met because of us, or because of a carrier or platform restriction you didn’t cause.
What isn’t refundable
- Ad spend goes straight to Meta and Google, not to us, so it’s never refunded.
- One CARA Promise refund is available per practice.
- A refund ends your Order Form and your CARA service, and cancels any unused Founding 50 bonuses, including Life Retreat tickets.
- The refunds on this page, and those stated in the MSA, are the only refunds available.
How to ask for a refund
Email support@gocara.ai from the email on your account. Include your practice name, and tell us which part of the promise you’re using. We confirm by email when your refund is on its way.
When the money arrives
We send refunds within 3 business days after they’re due, back to the card you paid with, through Stripe. Your bank usually posts it within 5 to 10 business days.
Cancelling
CARA is month to month, with no long-term contract. You can cancel with 30 days’ written notice by emailing support@gocara.ai. Our terms explain how cancelling works.